A comment below sums up the mentality that must be present amongst Cypress management. Classic moronic customer-blaming for very valid complaints.
Obviously, not going to address idiotic suggestion to "just get better" to deal with marginal conditions.
The price did not reflect the amount of quality skiing that could be done this season. And if this is a climate change issue, then the price should be lowered going forward to reflect the crappy skiing on offer.
Getting parking is a nightmare, I've turned up at 8am before and still ended up in the overflow. This whole argument of being early is stupid, the resort should provide sufficient parking for people to be able to show up any time of the day without having to spend an hour walking through knee deep snow. If this is not happening, they clearly sold too many passes/tickets, sacrificing customer experience to make more money.
Passes didn't work year round, not just in January. Pass lineups in November were massive too. It's a sign of complete negligence that nobody made sure that peoples passes will work on opening day.
As for staffing issues, this is always the fault of the employer. Salaries at Cypress were too low and the working conditions were crap. They failed to secure enough workers. Other local mountains didn't experience the same staffing issues this season. And yes, Cypress makes more than enough money to pay their workers more.
My take on Cypress is that it's a greedy operation. You are a cash cow here and they will happily prevent you from enjoying yourself if it means they can make more money.
Finally, the proximity of the mountains to the city in no way invalidates these valid issues with them. Each NS mountain charges big resort rates. If I'm paying 600 for a season pass, I expect 600 worth of value.
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